Last Updated: August 20, 2026

At Charlotte Espresso Repair, accessible from https://charlotteespressorepair.com, the privacy of our visitors is one of our main priorities. This Privacy Policy document contains types of information that is collected and recorded by Charlotte Espresso Repair and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@charlotteespressorepair.com.

1. Information We Collect
We collect several different types of information for various purposes to provide and improve our repair and maintenance services to you. Personal Data: While using our service or booking an appointment, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes your name, email address, phone number, and physical billing/service address. Device and Usage Data: We may automatically collect information about how our website is accessed and used. This may include your computer’s Internet Protocol address (IP address), browser type, browser version, the pages of our site that you visit, the time and date of your visit, and time spent on those pages.

2. How We Use Your Information
Charlotte Espresso Repair uses the collected data for various purposes: to schedule, manage, and perform commercial or residential coffee equipment services; to notify you about updates regarding your machine’s diagnostic or repair status; to provide customer support and answer your inquiries; to send invoices, process payments, and provide service guarantees; and to monitor the usage of our website and detect, prevent, and address technical issues.

3. Data Retention and Security
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies. The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

4. Third-Party Services and Links
We do not sell, trade, or otherwise transfer your personal data to outside parties unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. Our website may contain links to external sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit.

5. Cookies
Charlotte Espresso Repair uses “Cookies” to enhance your online experience. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. We use cookies to help track website usage and access preferences.

6. Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Charlotte Espresso Repair does not knowingly collect any Personal Identifiable Information from children under the age of 13.

7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us
If you have any questions about this Privacy Policy, please contact us by email at info@charlotteespressorepair.com, by phone at (980) 322-2157, or by mail at Charlotte, NC.